My Telstra

My Telstra application is assisting more than 4.5 million users in safely accessing and handling their Telstra accounts and services. You can sign in with a Telstra ID or create one after downloading the app to stay updated about your services, Telstra Plus points, bills, and payments. You can also purchase the latest devices and accessories, obtain assistance whenever required, all in one location. Using My Telstra, you can quickly finish your tasks without delay.

The latest features of My Telstra enable customers to: keep track of service, billing, and order messages with helpful push notifications in the notification center, locate and recover lost Android mobile phones and tablets with Device Locator that has SIM compatibility, swap eSIMs and manage them between compatible devices, carry out an nbn health check to verify connectivity and troubleshoot problems, and contact us through "Message us" with any questions regarding your account or when you need support (view the conversation history after signing in and messaging us).

My Telstra consolidates all the beneficial features of our previous Telstra 24x7 app and assists you in getting more from your Telstra account. You can manage your Telstra services, verify plan details, make secure payments, arrange and manage auto payments, receive notifications before bills are due, request payment extensions, and check past and current bills. You can modify contact details and give services a nickname for convenient identification, access online support for assistance, track outage, book in-store appointments, reschedule nbn technician appointments, and recover usernames or passwords. Join Telstra Plus to check your points balance, redeem points, and enjoy your member benefits, including discounted movie and sports tickets, and pre-sale tickets for concerts. You can purchase the latest tech and devices or troubleshoot tech problems, manage Foxtel from Telstra service, and see 5G network access for eligible plans. Pre-paid customers have more control with features like quick recharge options, buying additional data, checking balance, usage, and recharge history.